Lead IT Support

Sentosa Pharmaceutical · 📍 Ubud, Bali · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 12.000.000 – Rp 15.000.000 per month
Sentosa Pharmaceutical is seeking a skilled and experienced Lead IT Support to join our team in Ubud, Bali. In this role, you will be responsible for providing top-notch IT support to our employees and ensuring the smooth operation of our IT infrastructure. If you are passionate about technology and have a strong desire to help others, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

Provide technical support to employees, including hardware, software, and network issues.,Monitor and maintain the company's IT infrastructure, including servers, workstations, and network devices.,Install, configure, and troubleshoot various software applications and systems.,Manage and maintain user accounts and access permissions.,Develop and implement IT policies and procedures to ensure the security and efficiency of the IT environment.,Train and assist end-users in the effective use of IT systems and tools.,Stay up-to-date with the latest IT trends, technologies, and best practices.,Collaborate with other IT team members to ensure the successful delivery of IT projects and initiatives.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 5 years of experience in IT support or a similar role.,Strong knowledge of IT infrastructure, including hardware, software, and network technologies.,Proven experience in troubleshooting and resolving technical issues.,Excellent communication and problem-solving skills.,Ability to work independently and as part of a team.,Familiarity with ITIL or other IT service management frameworks is a plus.,Knowledge of security best practices and compliance requirements.

🛠️ Keahlian

Technical expertise in IT support and infrastructure management.Strong problem-solving and troubleshooting skills.Excellent communication and interpersonal skills.Ability to work well under pressure and meet deadlines.Proficiency in using IT management tools and software.Knowledge of security best practices and compliance requirements.Familiarity with ITIL or other IT service management frameworks.Ability to train and assist end-users in the effective use of IT systems and tools.
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