Customer Service Representative (Offline) - Knitto Textiles Indonesia

Join Knitto Textiles Indonesia as a Customer Service Representative (Offline) in the heart of DI Yogyakarta! We are seeking a passionate and customer-oriented professional to deliver exceptional in-store service, assist clients with fabric selection, and ensure a seamless shopping experience. Our team is dedicated to providing top-notch customer service, and we believe your enthusiasm and dedication will make a significant impact on our customers' satisfaction.

Knitto Textiles Indonesia is a leading player in the textile industry, known for its high-quality products and commitment to customer service. Located in the vibrant city of Yogyakarta, our store offers a unique shopping experience with a wide range of fabrics and textiles. As a Customer Service Representative, you will be the face of our store, interacting with customers daily and ensuring they leave with a smile.

In this role, you will handle customer inquiries, provide product information, and assist with purchases. You will also work closely with our sales team to ensure a smooth and enjoyable shopping experience. This is an excellent opportunity to join a dynamic team and grow your career in the textile industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by assisting clients with fabric selection and answering their inquiries.
• Ensure a seamless shopping experience by handling customer complaints and resolving issues promptly.
• Assist with product demonstrations and provide detailed information about our fabric range.
• Process customer orders and transactions accurately and efficiently.
• Maintain a clean and organized store environment to enhance the shopping experience.
• Collaborate with the sales team to meet customer needs and exceed their expectations.
• Promote our products and services to new and existing customers.
• Stay updated on industry trends and new product offerings to provide informed advice to customers.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, retail, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Familiarity with textile products and industry trends is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Proficient in using point-of-sale (POS) systems and customer relationship management (CRM) software.
• Fluency in both English and Indonesian languages.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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